Active, attentive management for owners of retail premises — from single shops and showrooms to strip retail and mixed-use. A responsive team backed by ARIA, our operations platform — not a call centre.
Talk to our teamRetail property demands more management than office or industrial — and it's the category where a good manager earns their fee many times over. Tenant turnover is higher, leases are more varied, fit-outs and reinstatement are constant, and a vacant shopfront in the wrong location erodes both income and the appeal of the whole property. Getting the tenant mix and the lease terms right is the difference between a thriving asset and a struggling one.
AssetPro manages over $550 million of commercial property across New Zealand for 22 clients, spanning office, retail and industrial assets. Our portfolio is kept deliberately small so your retail property gets the attentive, responsive management it actually needs — including the fast turnaround tenants and customers expect.
Whether your premises are in a high-street strip, a suburban centre or a mixed-use development, we manage the lease, the tenants, the outgoings and the building so the asset performs and presents at its best.
Vacancy is the enemy in retail. We work to keep quality tenants in place, manage renewals before they lapse, and — where you have multiple tenancies — think about the mix that keeps the whole property attractive and fully let.
Retail outgoings — rates, insurance, common-area maintenance, signage, security and (where applicable) body corporate levies — need careful budgeting and apportionment across tenancies. We recover OPEX correctly under the lease and run a transparent annual wash-up.
Shopfronts, common areas, signage, fire systems and the Building Warrant of Fitness (BWOF) all need to be kept current and presentable. We coordinate contractors quickly through our ARIA platform and track every compliance deadline, because in retail, presentation is part of the income.
Clear reporting on income, arrears, vacancy, maintenance and upcoming lease events — with the forward view you need to make decisions about the asset.
ARIA — our Asset Repair and Information Assistant — is the proprietary operations platform that lets a deliberately small team manage $550 million of property without anything slipping. For retail, that means tenant and maintenance requests are triaged in real time, the right contractor is dispatched fast, follow-ups are automated, and every compliance deadline is tracked around the clock.
“Lo brings a pragmatic and solution based approach to property matters; recognising the need to adapt to market changes and address matters of dispute and risk head on.”
Retail has higher tenant turnover, more varied leases, constant fit-out and reinstatement activity, and presentation that directly affects income. Vacancy hurts faster, so it takes a more active, responsive manager to keep the asset performing.
Commercial management fees in New Zealand are typically a percentage of gross annual rent, around 3–5%, with a minimum fee (often charged on a time basis). Multi-tenant retail usually sits at the higher end because it's more management-intensive. See our commercial property management fees guide.
Yes — from single shops to strip retail and mixed-use developments with OPEX apportioned across multiple tenancies and common areas.
Yes. We manage renewals proactively to keep good tenants in place and coordinate re-leasing quickly when a tenancy does turn over, to minimise the time a shopfront sits empty.
Whether you're looking for a new manager or want a second opinion on how your retail asset is performing, the conversation starts here.
Talk to our team